“Strategic Axis 6: Rethinking back office logistics: digital transformation is not only technological but must be conceived through the transversal view that the process represents
Rethink back office logistics: digital transformation is not just technological but must be conceived through the transversal view that the process represents
The change taking place in the sector requires understanding this notion of potential “disruption” made possible by productivity gains and reasoning in terms of ecosystems applicable by the very strong segmentation in progress (see Opexia analysis).
The so-called “disruption” is inseparable from the concepts of digitization and Process Management, which makes it possible to combine productivity gains from better use of technological factors with gains from continuous process improvement.
Operational efficiency must be at the heart of thinking as well as the customer experience. Faced with these challenges, it becomes crucial to choose the focus of investments, the time spent on changing banking logistics processes and the relevance of doing it yourself, especially on processes outside the scope of the customer experience.